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Frequently Asked Questions

 

                                                       FAQs

I just placed my order, can I modify the shipping address or switch a size?

This MUST be requested within 30 minutes of placing the order by either emailing us or giving us a call. Written or verbal confirmation of cancellation must be given by representative. If on weekends or after hours, please leave us a message and we will get back to you as soon as possible. We are unable to switch a size once order is placed. The availability of items on the website is reflective of what is in stock in our warehouse.

Contact Us: 

[email protected]

407-432-3499

Hours: Monday - Friday, 10:00am - 4:00pm EST

I need help with sizing. Do you have a size chart?

Yes! We do have a size chart. It can be found by following the link below:

https://houseoftinks.com/size-chart/

Note: Our model, SheShe, wears a Medium & our curvy model, Teran, wears a XL unless specified in the description. If an item runs small or big it will be listed on that description. If you need additional help with sizing please call us 407-432-3499 we will be more than happy to assist.

What do I do if an item is out of stock?

We know how it feels to fall in love with a piece to find out it's sold out later! Don't stress; we have you covered! Sign up to receive restock notifications when an item is back in stock:

  1. Select your Size 
  2. Select Email When Available
  3. Enter your Email Address or Phone Number
  4. Click "Notify Me When Available

Are you still booking personal shopping experience appointments with Covid?

Yes, all areas are sanitized daily and all garments are sanitized as well. If you're unvaccinated, masks are worn inside our warehouse location. If you are experiencing any symptoms we ask that you stay home.

Where are you located?

3910 Saint Johns Pkwy

Sanford FL, 32771

What are your store hours?

We are open from 10:00am - 4:00pm Monday - Friday and closed on Weekends.

Are you a storefront?

No, we are not a storefront. Book an appointment to come in for a Personal Shopping Experience.

What is the Personal Shopping Experience?

We opened up our dressing room and created a unique experience where our services will be catered to you and the items will be pulled from our warehouse for you to try on!

If I live locally, may I come pick up my order?

Yes, when placing your please specify PICKUP. Once the order is completed we will notify them when their order is ready to be picked up.

Have you received my returned package?

Double check your House of Tinks account for your store credit amount if its unavailable. Please allow 5-10 business days for returns to process. We will email you how to use your store credit once your return is completed. After 10 days please email us with tracking information at [email protected]

What is the Return Process?

Fill out the Return Card provided in your order, send the item back to our address once we've received the item, please allow 5-10 business days for processing and we will email once item is processed in regards to use your store credit for next purchase.

3910 Saint Johns Parkway

Sanford, FL 32771

How do I use my store credit?

In order to use store credit, please log into your H.O.T account. Once you are logged in upon checkout the store credit will apply itself to their order. if you need to reset your login and/or password. Email us at [email protected]

My order says delivered but I am unable to locate my package?

We are not responsible for lost or stolen packages. If your tracking information states that your package was DELIVERED to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS. If you insured your package with ROUTE you are covered in these situations, please go directly to Route to start your claim.

Note: If you don't receive your package and the tracking doesn't say delivered please reach out to us within 45 days of the date of shipping. We CANNOT file a claim with USPS after that date. They have a strict time limit on case filings and if it is past this date they will not let us open a claim, therefore we cannot replace the package or issue a refund.   

Can I Opt out of Signature Tracking?

Yes, please specify Delivery Only in the additional comments/notes upon checkout.