Return & Shipping Policy
Returns:
Items must be sent back to us within 7 days of the customer having received the package. Eligible items will only be accepted for store credit. Absolutely no refunds will given. We have extended our returns period to 30 days due to COVID to ensure our customers can safely return their packages.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all tags attached. Please fill out our return form, which is included in your package. If your package did not include a return form simply include your name, email, phone number, order number and address inside the package. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned to our warehouse location address is below. Any item not received in good conditions, free of ALL ODORS, stains, and damages will NOT be accepted and customer will be notified that they must pay reshipping fees to have the items sent back to them. Any unclaimed packages that have not had the reshipping fees paid within 15 days will be discarded and no credit will be issued. No exceptions.
When returned packages arrive at our facilities, it usually takes us anywhere from 5-10 business days to process your store credit. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit that can be accessed through your House of Tinks account, if you do not know your login and/or password email us at Info@houseoftinks.com. We will be able to reset it for you. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. After 10 days please email us with tracking information at Info@houseoftinks.com.
Return Address:
House of Tinks
3910 Saint Johns Parkway
Sanford, Florida. 32771
If we suspect a customer of WARDROBING, or wearing the items and sending them back no credit will be issued and they will be blocked from our site.
Processing:
Orders can take 1-2 business days to process. Once an order has been placed it cannot be cancelled. If you have to change your address, This MUST be requested within 30 minutes of placing the order by either emailing us or giving us a call. Written or verbal confirmation of cancellation must be given by representative. If on weekends or after hours, please leave us a message and we will get back to you as soon as possible.
Switching sizes is not possible. The availability of items on the website is reflective of what is in stock in our warehouse.
Info@houseoftinks.com
Final Sale Items:
Non Returnable, No Exceptions. All items found in the Sale category, accessories, clutches, mask, swimwear, or bodysuits are non-returnable.
Exchanges:
We’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to us. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits are valid for 1 year.
Note: All original shipping fees including Route are non-refundable. Return shipping costs are the customer's responsibility. The customer will also cover any redelivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package.
Lost/Stolen:
All Priority Mail packages are shipped with Signature Confirmation with Insurance up to $100. We are not responsible for lost or stolen packages. If your tracking information states that your package was DELIVERED to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS. If you insured your package with ROUTE you are covered in these situations, please go directly to Route to start your claim.
Note: If you don't receive your package and the tracking doesn't say delivered please reach out to us within 45 days of the date of shipping. We CANNOT file a claim with USPS after that date. They have a strict time limit on this policy and if it's past this date they will not let us open a claim, therefore we cannot replace the package or issue a refund.
Shipping:
We are currently not shipping to Jamaica or the United Kingdom
Please allow 1-2 business days for processing.
Priority Domestic Shipping is 3-5 Business Days
USPS International Shipping 7-10 Business Days
Domestic Express Orders 1-2 Business Days
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Custom Duties & Tax:
House of Tinks is not responsible for Customs, Duties and Taxes for further information please contact your local customs office.
We reserve the right to refuse service.
Any questions or concerns, please email or give us a call!
Info@houseoftinks.com
407-432-3499